Privacy Policy

Effective Date: August 19, 2026

Mendavio Home Services (“Mendavio Home Services,” “Mendavio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, request services, communicate with us, or otherwise interact with Mendavio Home Services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone and mobile phone number
Service address
Billing information
Appliance and home service information
Appointment and service request details
Communications with our customer service team and technicians
Photos or other information submitted in connection with a service request
Feedback, reviews, and survey responses

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

Schedule and manage service appointments
Provide appliance repair and other home services
Communicate about appointments and technician arrivals
Provide estimates, invoices, and payment requests
Provide repair and service status updates
Maintain your service history and home service dashboard
Send maintenance and service reminders
Respond to customer service requests
Process payments
Request feedback about completed services
Improve our website, services, and customer experience
Prevent fraud and protect our business and customers
Comply with applicable legal and regulatory requirements
Send marketing communications when you have separately consented to receive them

3. SMS/Text Messaging

Mendavio Home Services may offer SMS communications for service-related and marketing purposes.

If you separately opt in to service-related SMS communications, we may send messages concerning your service requests, including appointment confirmations and reminders, technician arrival notifications, repair status updates, estimates, invoices, payment requests, maintenance reminders, customer support communications, and other information related to services you have requested.

Marketing SMS

Marketing SMS consent is collected separately from service-related SMS consent. If you separately opt in to marketing messages, we may send promotional offers, discounts, maintenance promotions, membership offers, and other marketing communications.

Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services from Mendavio Home Services.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to the applicable messaging number. You may reply HELP for assistance or contact us at (727) 349-2347.

Opting out of marketing SMS does not automatically opt you out of service-related SMS sent under a separate consent, and vice versa, subject to applicable messaging platform and carrier requirements.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

Mobile information, including SMS consent and opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information to service providers that assist us in delivering communications and operating our services, but only as necessary to provide those services on our behalf and subject to appropriate confidentiality and data-protection obligations.

SMS opt-in consent is specific to the messaging program and sender for which the customer provided consent.

We may disclose personal information when reasonably necessary to:

Service providers that help us operate our business, such as payment processors, scheduling systems, customer relationship management providers, communications providers, hosting providers, and technology vendors
Technicians and service professionals as necessary to perform requested services
Professional advisers, including accountants, attorneys, and insurers
Government authorities or other parties when required by law or necessary to protect our legal rights

We do not sell your personal information for monetary consideration.

6. Payment Information

Payments may be processed by third-party payment processors. Mendavio Home Services may not directly store complete credit or debit card information. Payment processors’ handling of your information is subject to their respective privacy practices.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality, measure performance, and support advertising where permitted.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and service records, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, or deletion of certain information.

You may also:

Unsubscribe from marketing emails using the unsubscribe link in the email.
Opt out of SMS messages by replying STOP to the applicable messaging number.
Contact us regarding your privacy preferences.

To submit a privacy request, contact us using the information below.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

12. Third-Party Links

Our website may contain links to third-party websites or services. Mendavio Home Services is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the effective date shown at the top of this policy. Material changes may also be communicated through our website or other appropriate means.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Mendavio Home Services
PO Box 648
St. Petersburg, FL 33731
Phone: (727) 349-2347
Email: info@mendaviohomeservices.com
Website: https://mendaviohomeservices.com