Terms of Service

Effective Date: August 19, 2026

These Terms of Service (“Terms”) govern your use of the website, communications, and home service offerings provided by Mendavio Home Services (“Mendavio Home Services,” “Mendavio,” “we,” “us,” or “our”). By using our website, requesting service, approving an estimate, or otherwise engaging Mendavio Home Services, you agree to these Terms.

1. Services

Mendavio Home Services provides appliance repair, maintenance, diagnostic, and related home services. The availability, scope, timing, and price of services may vary based on location, appliance, condition, parts availability, technician availability, and other circumstances.

Submission of a service request does not guarantee an appointment, repair, particular outcome, or completion date.

2. Appointments and Access

Customers are responsible for providing accurate contact and service-location information and for ensuring that an adult authorized to approve work is available when required.

You agree to provide reasonable and safe access to the appliance, equipment, utilities, and areas necessary for diagnosis and repair.

Appointment times and arrival windows are estimates and may change due to traffic, prior appointments, parts availability, weather, emergencies, or other circumstances.

3. Diagnostic and Service Fees

Applicable diagnostic, service-call, labor, parts, or other charges will be disclosed as part of the booking or service process when reasonably possible.

A diagnostic or service-call fee may be charged for evaluating an appliance even if you decide not to proceed with the recommended repair. If a service-call fee is eligible to be credited toward an approved repair, the applicable credit will be reflected in your estimate or invoice.

4. Estimates and Authorization

After diagnosis, Mendavio Home Services may provide an estimate for recommended repairs. Estimates are based on the information reasonably available at the time and may change if additional problems, damage, parts, or labor requirements are discovered.

We will obtain authorization before performing work that materially exceeds an approved estimate, except where otherwise permitted by law.

Approval may be provided electronically, by text message, through a customer portal, by signature, verbally, or through another method we make available.

5. Parts and Deposits

Certain repairs may require a deposit before parts are ordered or work is scheduled. The required deposit amount will be disclosed before payment.

Parts availability, shipping times, manufacturer delays, discontinued components, and incorrect or defective replacement parts may affect repair timelines.

Special-order or non-returnable parts may be subject to different cancellation or refund conditions when disclosed before ordering.

6. Payment

Payment is due according to the estimate, invoice, or payment schedule provided for the service.

We may accept credit cards, debit cards, electronic payments, or other payment methods made available by Mendavio Home Services.

You authorize us and our payment service providers to process payments you approve in connection with your service.

7. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as reasonably possible.

We reserve the right to charge a cancellation, missed-appointment, or trip fee if such a fee was disclosed during booking or before the appointment.

Mendavio Home Services may reschedule or cancel appointments when necessary due to technician availability, unsafe conditions, emergencies, parts issues, or circumstances outside our reasonable control.

8. Repairs and Additional Problems

Appliances may have multiple failures or underlying conditions that are not apparent during the initial diagnosis. Repairing one identified problem does not guarantee that another unrelated component will not fail later.

If additional problems are discovered, we may recommend additional work and provide a separate or revised estimate.

Mendavio Home Services does not guarantee that every appliance can be economically or technically repaired.

9. Service Warranty and Recall Work

Any warranty applicable to a repair will be described on the applicable estimate, invoice, service record, or warranty documentation.

Warranty coverage applies only to the specific work and parts covered by the stated warranty and does not cover unrelated failures, misuse, abuse, external damage, improper installation by others, electrical or plumbing problems, pest damage, acts of nature, or other excluded conditions.

If you believe a covered repair has failed during the applicable warranty period, contact Mendavio Home Services so we can evaluate the issue.

10. Customer Responsibilities

You are responsible for:

• Providing accurate information about the appliance and reported problem.
• Disclosing known hazards or unsafe conditions at the service location.
• Providing safe and reasonable access to the appliance.
• Securing pets and maintaining a reasonably safe work area.
• Backing up or protecting any data where a serviced appliance or connected device may store information.
• Following operating, maintenance, and safety instructions provided by the manufacturer or technician.

11. SMS/Text Messaging

Mendavio Home Services may offer service-related and marketing SMS programs. Enrollment in SMS messaging is voluntary and is not a condition of purchasing goods or services.

Service-Related Messages

If you separately consent to service-related SMS, messages may include appointment confirmations and reminders, technician arrival notifications, repair status updates, estimates, invoices, payment requests, maintenance reminders, customer support communications, and other messages related to services you request.

Marketing Messages

If you separately provide consent to marketing SMS, messages may include promotions, discounts, maintenance offers, membership offers, and other marketing communications.

Marketing SMS consent is separate from consent to receive service-related or transactional messages.

Message frequency varies. Message and data rates may apply. Reply STOP to the applicable messaging number to opt out of that SMS program. Reply HELP for assistance or contact Mendavio Home Services at (727) 349-2347.

Consent applies only to the specific messaging program and sender for which it was provided.

12. Electronic Communications

You agree that estimates, invoices, service records, disclosures, approvals, and other communications may be provided electronically when permitted by law.

You are responsible for maintaining accurate contact information.

13. Website and Customer Portal

Our website and customer portal may provide access to appointment information, service status, service history, estimates, invoices, maintenance information, or other features.

You agree not to misuse these services, attempt unauthorized access, interfere with their operation, or use them for unlawful purposes.

We may modify, suspend, or discontinue website or portal features at any time.

14. Intellectual Property

The Mendavio Home Services name, branding, website content, graphics, logos, software, and other materials owned by us are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes related to obtaining or managing our services. You may not reproduce, distribute, modify, or commercially exploit our protected materials without permission.

15. Third-Party Services and Links

We may use or link to third-party services for payments, scheduling, communications, maps, reviews, financing, or other functionality. We are not responsible for third-party websites, products, services, availability, or privacy practices.

Your use of third-party services may be governed by separate terms and policies.

16. Disclaimer

To the extent permitted by law, services and website functionality are provided without warranties beyond any written warranty expressly provided for a particular repair or service.

We do not warrant that our website or electronic systems will always be uninterrupted, error-free, or available.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Mendavio Home Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Mendavio Home Services harmless from claims, losses, or expenses resulting from your misuse of our website or services, your violation of these Terms, or your violation of another person’s rights.

19. Privacy

Our collection and use of personal information is described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

20. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

21. Changes to These Terms

We may update these Terms periodically. Changes become effective when the updated Terms are posted unless a different effective date is stated.

Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

22. Contact Us

Questions about these Terms may be directed to:

Mendavio Home Services
PO Box 648
St. Petersburg, FL 33731
Phone: (727) 349-2347
Email: info@mendaviohomeservices.com
Website: https://mendaviohomeservices.com